Support
Have a question or ran into an issue? We're here to help.
How do credits work?
Every listing you generate uses 1 credit. Free accounts get 3 trial credits, the Lite plan includes 20 credits/month, and Pro includes 100 credits/month. Credits reset each billing cycle.
Can I cancel anytime?
Yes. You can cancel your subscription at any time from your account settings — you'll keep access until the end of your current billing period, no questions asked.
Does Converta need my Amazon Seller Central login?
No. Converta never asks for your Seller Central credentials. You just paste a product name/ASIN or describe your product, and we generate the listing copy for you to paste in yourself.
What AI models power the descriptions?
Converta uses leading large language models (OpenAI, Anthropic, and others via OpenRouter) tuned for Amazon SEO and compliance. Lite and Pro plans let you choose your preferred provider.
Do you offer refunds?
If something isn't working as expected, email us within 14 days of your purchase and we'll sort out a refund — no lengthy back-and-forth required.
How do I upgrade or downgrade my plan?
Go to Settings → Billing in your dashboard and pick a new plan. Changes take effect immediately and any unused credits carry over for the rest of the cycle.
Still need help?
Email us at support@getconverta.com and we'll get back to you within 1 business day.